As of April 1st Dr Dewhirst retires from the partnership at Queen Street and will leave the surgery. Over the past 12 months Dr Dewhirst has been working in collaboration with the GP partners who own Ferrybridge Medical Centre and Park View Surgery in Normanton to try and secure the future for patients at Queen Street. Changes in funding and requirements made on practices by increased regulation mean that very small practices can no longer continue on their own.
However, by eventually merging Queen Street and Park View Surgery we will have a total of 5,500 patients in Normanton and 10,000 patients in Ferrybridge we believe that the future looks positive. Ferrybridge achieved an outstanding status in its recent CQC inspection and our emphasis and culture is to work as a team with patients at the forefront. To ensure that we continue to provide great care Dr Dewhirst formed a partnership last year with Dr Patrick Wynn and Sandra Greenwood [Nurse Practitioner] from Ferrybridge, so that the change would be gradual and we would be able to familiarise ourselves with Queen Street.
What does this mean for you?
- Queen Street Surgery will remain open
- All existing staff will be retained
- Park View Surgery will gradually re locate to Queen Street over the next 12 months
- Your named GP will be Dr Patrick Wynn
- A core group of experienced GPs will look after you, no locums will be used
- Access to specialist GPs and more nurses will be allocated to Queen street
- Access to appointments and telephone consultations will be increased.
New Telephone System and Call back
A new telephone system has been installed increasing the number of telephone lines in and out of the practice. This will be used from 1st April 2016. Please bear with us if there are any teething problems.
A communication room has been set up to ensure that all calls are completely confidential. Receptionists will stop taking external calls at the reception desk which will improve confidentiality and help them deal with you when you are at the reception desk. A Doctor or Nurse will be part of this team as well as the Receptionists/ call handlers taking your calls helping to give advice quickly.
Phone lines will be open from 8am till 6.30pm Monday until Friday to make appointments/ get advice and referrals. There is always the option of either GP or nurse calling you back. We have operated this type of system for 15 years in Ferrybridge and it is well liked and trusted by our patients.
In order to free up the ‘phone lines at the busiest times of the day for more urgent patient queries, prescription requests and requests for test results will be accepted between 10.00am and 4.00pm Monday to Friday. There is the convenient option of leaving your prescription request or any non-urgent message on a voice mail outside of these hours and 24 hours a day.
Initially you may be asked a few more questions to establish your need and signpost you to the most appropriate appointment/service so we would appreciate any information you are willing to give the Practice team.
The telephone number will remain the same.
We hope you will continue to let the Queen Street team to look after you. Your patient group and chair Grant Osborne, have been instrumental in supporting the changes and we are grateful for their input.
Dr P Wynn Sandra Greenwood