Queen Street & Park View Surgery

60 Queen Street, Normanton, West Yorkshire, WF6 2BU

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use [Systm Online] you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp’

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use [Systm Online] you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp’

URGENT INFORMATION – COMPUTER SYSYEM UPDATE

Due to a system update the below surgeries will be unable to access your records during the below times, we apologise for and inconvenience caused. Contacting the surgery by telephone call will not be affected

Pinfold Surgery 07/10/2019 10:00 – 12:00
Elizabeth Court Surgery 07/10/2019 10:00 – 12:00
Byram Surgery 07/10/2019 10:00 – 12:00
Queen Street Surgery 07/10/2019 14:00 – 16:00

NEW! Online Consultation service

You can now contact the surgery online to tell us all about your medical problem or ask an admin question.

Completing an Engage Consult questionnaire allows us to quickly and safely decide on the best way to help you, your child or an adult in your care.

If you send us a request within our SAME DAY RESPONSE HOURS you will hear back from us on the day, usually within 3 hours

If you create an account for Engage Consult, you can also receive replies online, rather than by phone.

Click here to access our Engage Consult Online Consultation service.

Evening and weekend GP appointments

GP CARE WAKEFIELD is an extended out of hours service owned by all Wakefield GP Practices to cover the entire population of the Wakefield district.

It operates from 6 – 10 pm Monday to Friday, and 9 – 3pm Saturday’s, Sunday’s and Bank Holiday’s.   Telephones will be automatically diverted during operating hours.  Outside of these times please telephone 111 or ring back during normal surgery hours if your need is not urgent.

Following triage of your problem, if deemed appropriate the service will offer you a GP appointment at Trinity Medical Centre or Pontefract General Infirmary.

There needs to be shared consent in place for the service to be able to provide safe care therefore please ensure you give explicit record sharing consent when accepting an appointment with the service.  Patients who prefer not to give shared consent cannot access this service.

The service is not available for routine matters such as repeat prescriptions.

Routine care by HCA/Nurse

In addition to the above, during 6pm & 8pm Monday to Friday, and 9am & 1pm on Saturday’s, Sunday’s and Bank Holiday’s, patients can be seen for routine annual review of Heart Disease, Diabetes, COPD, Asthma & Stroke but only if you are well controlled and your condition is stable.  Other routine nurse care includes:

  • Blood tests
  • Routine ECG (not chest pain)
  • Spirometry
  • Review of contraception pill
  • Repeat depo injection
  • Smears
  • B12 injection
  • Removal of sutures and clips

Surgery Changes From 1st April 2016

As of April 1st Dr Dewhirst retires from the partnership at Queen Street and will leave the surgery. Over the past 12 months Dr Dewhirst has been working in collaboration with the GP partners who own Ferrybridge Medical Centre and Park View Surgery in Normanton to try and secure the future for patients at Queen Street. Changes in funding and requirements made on practices by increased regulation mean that very small practices can no longer continue on their own.

However, by eventually merging Queen Street and Park View Surgery we will have a total of 5,500 patients in Normanton and 10,000 patients in Ferrybridge we believe that the future looks positive. Ferrybridge achieved an outstanding status in its recent CQC inspection and our emphasis and culture is to work as a team with patients at the forefront. To ensure that we continue to provide great care Dr Dewhirst formed a partnership last year with Dr Patrick Wynn and Sandra Greenwood [Nurse Practitioner] from Ferrybridge, so that the change would be gradual and we would be able to familiarise ourselves with Queen Street.

What does this mean for you?

  • Queen Street Surgery will remain open
  • All existing staff will be retained
  • Park View Surgery will gradually re locate to Queen Street over the next 12 months
  • Your named GP will be Dr Patrick Wynn
  • A core group of experienced GPs will look after you, no locums will be used
  • Access to specialist GPs and more nurses will be allocated to Queen street
  • Access to appointments and telephone consultations will be increased.

New Telephone System and Call back

A new telephone system has been installed increasing the number of telephone lines in and out of the practice. This will be used from 1st April 2016. Please bear with us if there are any teething problems.

A communication room has been set up to ensure that all calls are completely confidential. Receptionists will stop taking external calls at the reception desk which will improve confidentiality and help them deal with you when you are at the reception desk. A Doctor or Nurse will be part of this team as well as the Receptionists/ call handlers taking your calls helping to give advice quickly.

Phone lines will be open from 8am till 6.30pm Monday until Friday to make appointments/ get advice and referrals. There is always the option of either GP or nurse calling you back. We have operated this type of system for 15 years in Ferrybridge and it is well liked and trusted by our patients.

In order to free up the ‘phone lines at the busiest times of the day for more urgent patient queries, prescription requests and requests for test results will be accepted between 10.00am and 4.00pm Monday to Friday. There is the convenient option of leaving your prescription request or any non-urgent message on a voice mail outside of these hours and 24 hours a day.

Initially you may be asked a few more questions to establish your need and signpost you to the most appropriate appointment/service so we would appreciate any information you are willing to give the Practice team.

The telephone number will remain the same.

We hope you will continue to let the Queen Street team to look after you. Your patient group and chair Grant Osborne, have been instrumental in supporting the changes and we are grateful for their input.

Yours sincerely,

Dr P Wynn             Sandra Greenwood

TTry the new NHS App If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. If you already use [Systm Online] you can continue to use it. You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp
Click here for more information