Queen Street & Park View Surgery

60 Queen Street, Normanton, West Yorkshire, WF6 2BU

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use [Systm Online] you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp’

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use [Systm Online] you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp’

Rescue Packs – COPD and Asthma Information

We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). We are not currently changing our usual advice about emergency supplies of antibiotics and steroids. The main reason for this is that we understand neither would help in the early stages of a COVID-19 (coronavirus) infection and people might delay seeking advice if they became increasingly short of breath.

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to 111.nhs.uk/covid-19 before doing anything else.

We are getting increased demand for inhalers from people who have not had inhalers for several years. This is not recommended and inhalers should only be restarted if your symptoms have returned. Please only request inhalers if you are currently using them and please visit Asthma UK www.asthma.org.uk or British Lung Foundation www.blf.org.uk for further information.

We would also like to reassure you that the large majority of people, even with underlying risk factors, will have a mild to moderate illness and recover well. Information on COVID-19 can be found online at nhs.uk/coronavirus

Temporarily suspension of online appointment

Health Care First has temporarily suspended online appointment booking whilst there is a risk of Coronavirus. We have done this based on advice from our CCG. We apologise for any inconvenience this may cause. Patients that need to contact the surgery may do so by contacting 01977 664141

Coronavirus (COVID-19): latest information and advice

Important information about the coronavirus (COVID-19)

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus
  • in the last 14 days you’ve been to a country or area with a high risk of coronavirus
  • you’ve been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Phone System Issues – Monday 27th January

We are currently experiencing technical difficulties with our Phone System. Our team is actively working to fix the issue. We hope to have this resolved soon. Thank you for your patience.

URGENT INFORMATION – COMPUTER SYSYEM UPDATE

Due to a system update the below surgeries will be unable to access your records during the below times, we apologise for and inconvenience caused. Contacting the surgery by telephone call will not be affected

Pinfold Surgery 07/10/2019 10:00 – 12:00
Elizabeth Court Surgery 07/10/2019 10:00 – 12:00
Byram Surgery 07/10/2019 10:00 – 12:00
Queen Street Surgery 07/10/2019 14:00 – 16:00

NEW! Online Consultation service

You can now contact the surgery online to tell us all about your medical problem or ask an admin question.

Completing an Engage Consult questionnaire allows us to quickly and safely decide on the best way to help you, your child or an adult in your care.

If you send us a request within our SAME DAY RESPONSE HOURS you will hear back from us on the day, usually within 3 hours

If you create an account for Engage Consult, you can also receive replies online, rather than by phone.

Click here to access our Engage Consult Online Consultation service.

Coronavirus Latest Updates

Do not visit Health Care First Surgeries!

As you know from the TV news, Coronavirus can spread very quickly through human contact.
GP surgeries, where there are Doctors and Nurses caring for sick people is a place where you could be at risk of being infected. We need to concentrate all our efforts on dealing with patients who need our help the most. Only come to the surgery, if one of our practice health team call you to arrange an appointment.

For your own health and safety, please avoid coming to our surgeries


Instead call us on 01977 664141 and a clinician will contact you.

Use NHS app or Systm online to order your prescriptions

For the latest advice and information about coronavirus, please visit: