Queen Street & Park View Surgery

60 Queen Street, Normanton, West Yorkshire, WF6 2BU

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use [Systm Online] you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp’

Evening and weekend GP appointments

GP CARE WAKEFIELD is an extended out of hours service owned by all Wakefield GP Practices to cover the entire population of the Wakefield district.

It operates from 6 – 10 pm Monday to Friday, and 9 – 3pm Saturday’s, Sunday’s and Bank Holiday’s.   Telephones will be automatically diverted during operating hours.  Outside of these times please telephone 111 or ring back during normal surgery hours if your need is not urgent.

Following triage of your problem, if deemed appropriate the service will offer you a GP appointment at Trinity Medical Centre or Pontefract General Infirmary.

There needs to be shared consent in place for the service to be able to provide safe care therefore please ensure you give explicit record sharing consent when accepting an appointment with the service.  Patients who prefer not to give shared consent cannot access this service.

The service is not available for routine matters such as repeat prescriptions.

Routine care by HCA/Nurse

In addition to the above, during 6pm & 8pm Monday to Friday, and 9am & 1pm on Saturday’s, Sunday’s and Bank Holiday’s, patients can be seen for routine annual review of Heart Disease, Diabetes, COPD, Asthma & Stroke but only if you are well controlled and your condition is stable.  Other routine nurse care includes:

  • Blood tests
  • Routine ECG (not chest pain)
  • Spirometry
  • Review of contraception pill
  • Repeat depo injection
  • Smears
  • B12 injection
  • Removal of sutures and clips

Surgery Changes From 1st April 2016

As of April 1st Dr Dewhirst retires from the partnership at Queen Street and will leave the surgery. Over the past 12 months Dr Dewhirst has been working in collaboration with the GP partners who own Ferrybridge Medical Centre and Park View Surgery in Normanton to try and secure the future for patients at Queen Street. Changes in funding and requirements made on practices by increased regulation mean that very small practices can no longer continue on their own.

However, by eventually merging Queen Street and Park View Surgery we will have a total of 5,500 patients in Normanton and 10,000 patients in Ferrybridge we believe that the future looks positive. Ferrybridge achieved an outstanding status in its recent CQC inspection and our emphasis and culture is to work as a team with patients at the forefront. To ensure that we continue to provide great care Dr Dewhirst formed a partnership last year with Dr Patrick Wynn and Sandra Greenwood [Nurse Practitioner] from Ferrybridge, so that the change would be gradual and we would be able to familiarise ourselves with Queen Street.

What does this mean for you?

  • Queen Street Surgery will remain open
  • All existing staff will be retained
  • Park View Surgery will gradually re locate to Queen Street over the next 12 months
  • Your named GP will be Dr Patrick Wynn
  • A core group of experienced GPs will look after you, no locums will be used
  • Access to specialist GPs and more nurses will be allocated to Queen street
  • Access to appointments and telephone consultations will be increased.

New Telephone System and Call back

A new telephone system has been installed increasing the number of telephone lines in and out of the practice. This will be used from 1st April 2016. Please bear with us if there are any teething problems.

A communication room has been set up to ensure that all calls are completely confidential. Receptionists will stop taking external calls at the reception desk which will improve confidentiality and help them deal with you when you are at the reception desk. A Doctor or Nurse will be part of this team as well as the Receptionists/ call handlers taking your calls helping to give advice quickly.

Phone lines will be open from 8am till 6.30pm Monday until Friday to make appointments/ get advice and referrals. There is always the option of either GP or nurse calling you back. We have operated this type of system for 15 years in Ferrybridge and it is well liked and trusted by our patients.

In order to free up the ‘phone lines at the busiest times of the day for more urgent patient queries, prescription requests and requests for test results will be accepted between 10.00am and 4.00pm Monday to Friday. There is the convenient option of leaving your prescription request or any non-urgent message on a voice mail outside of these hours and 24 hours a day.

Initially you may be asked a few more questions to establish your need and signpost you to the most appropriate appointment/service so we would appreciate any information you are willing to give the Practice team.

The telephone number will remain the same.

We hope you will continue to let the Queen Street team to look after you. Your patient group and chair Grant Osborne, have been instrumental in supporting the changes and we are grateful for their input.

Yours sincerely,

Dr P Wynn             Sandra Greenwood

Aged 15-25?

We have been accredited Teenage Friendly 

We have chlamydia screening packs available in the surgery, and also participate in the C Card scheme for condoms. The C card scheme is run by Sr Lindsey Vaughan, appointments with her are available after 3.30pm (and also all other times) for her to register you onto the scheme. Once registered condoms are available at reception (discretely!) on showing your card.

All of our Drs, nurses, health care assistants and receptionists are bound by our confidentiality policy (a copy can be seen under the services banner above). This means that even under 16yr olds can talk to any of our staff without parents or guardians being informed. Under certain circumstances for example in cases of abuse we may need to pass details onto other agencies – but we would only do this if we thought you or someone else were at risk of harm.

All of our staff will be happy to discuss any problem – and point you in the right direction of who you need an appointment with if necessary.

If you need the Morning after pill, or other emergency contraception (even if just to find out if you need it) please let reception know that this is what you need – they can then book you in quickly with the right person.

History of the Advanced Nurse Practitioner Role By Sandra Greenwood

The role of the nurse practitioner was first developed in America in the 80’s in response to a shortage of junior doctors. The nurses were given additional training in history taking, clinical examination, interpretation of results, diagnosing, prescribing, treatment and referral and were found to be a safe alternative to a doctor. Patients were satisfied with the treatment they received and found additional benefits in seeing a Nurse practitioner.

In the UK, the first nurse practitioner courses affiliated to the Universities were in the 90’s and were introduced in primary care to meet the challenges of 24 hour access to a health care professional and 48 hours to see a GP. It was envisaged with additional training at master’s level, the nurse practitioner would be able to see minor illnesses/disease to free the GP up to see patients with more complex needs. Nurse practitioners were also instrumental in setting up nurse triage services to ensure that patients were seen at the right time, at the right place with the right professional.

Role of the Nurse Practitioner in Primary Care

A qualified experienced Nurse practitioner can assess, diagnose, treat or refer any patient presenting at surgery. As a nurse practitioner I am able to offer a safe alternative to your GP but will work as a team member with other nurses, health care assistants, doctors and receptionists to meet your needs.

My Background

I have been an Advanced Nurse Practitioner (ANP) for the past 14 years in primary care, previous to that I worked as a Health Visitor with families and children. I started nursing at 17 years of age at Pinderfields Hospital where I did my orthopaedic nurse training and completed my General Nurse Training at York District Hospital. I worked on the children’s ward for a while before becoming a school nurse. I quickly progressed to becoming a Health Visitor as I had a strong belief that prevention is better than cure and health promotion vital for the future. I worked as a Health Visitor for 11 years but my heart was in general practice. I am trained in Asthma, COPD Women’s health, family planning and diabetes. I have experience in managing mental health problems like depression and anxiety. I am happy to offer advice over the telephone or face to face. I am a nurse prescriber so able to do prescriptions as needed. I can order blood tests, X rays, other investigations and referral to other services.

I am able to manage common presenting conditions in primary care but happy to assess anything. The following list gives some examples but is not exhaustive.

  • Babies and children who are unwell with a fever, rash, earache, sore throat, cough etc or any concerns around feeding, growth or development, behaviour, emotional development etc.
  • Acute illness for example, coughs, tonsillitis, sinusitis, ear problems, eye problems, rashes, urine infections, high fever, generally feeling unwell
  • Eczema, shingles, scabies, psoriasis, allergic rashes, thrush, leg ulcers, lumps, bumps and other rashes.
  • Womens health, pills, family planning, emergency contraception, sexual health, period problems, menopause, infections etc.
  • Exacerbations of asthma, COPD, hay fever, allergies or any other respiratory problem.
  • Problems with diabetes.
  • Joint problems, lower back pain, neck, shoulder, knee, ankle problems, sprains.
  • Monitoring and assessment of existing problems, hypertension, heart disease, chronic kidney disease, epilepsy etc.
  • Depression and anxiety.
TTry the new NHS App If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. If you already use [Systm Online] you can continue to use it. You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp
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