Queen Street & Park View Surgery

60 Queen Street, Normanton, West Yorkshire, WF6 2BU

PALS

Patient Advice and Liaison Service (PALS)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve, follow this link.

Coronavirus Latest Updates

Do not visit Health Care First Surgeries!

As you know from the TV news, Coronavirus can spread very quickly through human contact.
GP surgeries, where there are Doctors and Nurses caring for sick people is a place where you could be at risk of being infected. We need to concentrate all our efforts on dealing with patients who need our help the most. Only come to the surgery, if one of our practice health team call you to arrange an appointment.

For your own health and safety, please avoid coming to our surgeries


Instead call us on 01977 664141 and a clinician will contact you.

Use NHS app or Systm online to order your prescriptions

For the latest advice and information about coronavirus, please visit: